Returns & Refunds

We want you to be happy with your order. If something is not right, returning it is straightforward. Return window You may request a return within 30 days of the delivery date. After 30 days we can only help with items that are faulty. Condition of returned items Items should be unused, in their original packaging and with all accessories included. For hygiene reasons, personal-care products can only be returned if they are unopened and sealed. How to start a return 1. Sign in and open the order in "My Orders". 2. Choose the items you want to return and tell us the reason. 3. Print the return label we email you and drop the parcel at the indicated carrier location. If you checked out as a guest, contact us with your order number and we will start the return for you. Return shipping cost - Faulty, damaged or incorrectly shipped items: we cover the return shipping. - Change of mind: the return shipping cost is deducted from the refund. Refund timing We issue the refund within 3 business days of receiving and inspecting the return. The money then takes 3-10 business days to appear, depending on your payment provider. Exchanges The fastest way to exchange an item is to return it and place a new order. This makes sure the replacement is reserved for you right away.