Frequently Asked Questions

Can I change or cancel an order after placing it? Yes, as long as it has not been dispatched yet. Open the order in "My Orders" and choose cancel, or contact us right away. Once it has shipped, please follow the returns process instead. Which payment methods do you accept? PayPal and all major credit and debit cards. See "Payment Methods" for details on when you are charged and how refunds work. How long does delivery take? Standard shipping takes 7-15 business days, expedited shipping 3-7 business days, plus our 1 business day processing time. See "Shipping Policy". How do I track my parcel? A tracking number is emailed when your order ships and is also shown on the order detail page. What is your return policy? You can return most items within 30 days of delivery if they are unused and in their original packaging. See "Returns & Refunds". Do you ship internationally? Yes. Shipping cost is calculated at checkout based on destination and weight. Import duties, if any, are paid by the recipient. I forgot my password — what now? Use "Forgot password" on the sign-in page. We will email you a link to set a new one. Is my payment information safe? Yes. Card details are handled by our payment provider and never stored on our servers. All pages are served over HTTPS. Still need help? Visit the contact page and send us a message — we usually reply within one business day.